You may have been thinking about counselling for a while, but now you’re finding yourself ready to take the first step. To help you get started, here are answers to some frequently asked questions that might address some of your own.
Is counselling confidential?
Yes, everything discussed during counselling is confidential between us. However, there are three exceptions to confidentiality required by law, where a third party may need to be involved:
If you are at imminent risk of harm to yourself or others.
If a vulnerable person is being harmed and requires protection. This includes individuals under the age of 19 or vulnerable adults over the age of 19.
If there is a court order and my notes are subpoenaed.
Aside from these three exceptions, everything discussed in our counselling sessions remains strictly confidential between us.
I have never seen a counsellor before. What can I expect when I come to counselling?
Before booking your first counselling appointment, you have the option to schedule a free 15-minute phone consultation. This no-obligation consultation is an opportunity for you to share what brings you to counselling, ask any questions, and explore whether this feels like the right fit for your needs. During this time, I may also inquire about your counselling goals or any specific concerns you'd like to address.
If you decide that working together feels like a good fit, the next step is to book your first appointment. You can book online through the Jane online booking system or directly with me. Once your appointment is scheduled, you’ll receive some intake forms via email to complete before our first session.
For virtual sessions, you’ll receive a link via email from Jane one hour before our scheduled time. At the session start time, I’ll meet you online, and we can begin exploring what’s on your mind.
How do I book an appointment?
With 24/7 online scheduling and the flexibility of virtual counselling, I can serve anyone in British Columbia, making it easier than ever to book a session. No need for back-and-forth emails to find a suitable time—simply book online through Jane by clicking HERE.
If I have extended health insurance coverage, do I still need to pay at the time of the appointment?
Payment is due on the date of each counselling appointment. Currently, I only accept e-transfers. After each session, you will receive an invoice, and once payment is received, a receipt will be sent to you. This receipt will include all the details your extended health benefits plan may require for reimbursement.
Since extended health benefits plans vary, please check with your provider to confirm the type and extent of counselling coverage available to you.